FAQs

Treatment of the affected area should start immediately upon discovery. The longer the stain sits, the more difficult it will be to remove. Always use a white cloth or paper towel for cleanup.

Yes, we sell stain remover products in our showroom. It’s essential to follow the instructions on the bottle and it’s also recommended to test on a small area first.

Vacuum high traffic lanes daily, medium to high traffic areas twice weekly, and the entire house at least once a week. Regular vacuuming will prolong the life of your carpet and enhance its appearance.

A vacuum with a rotating brush or beater bar is recommended. However, for some thick loop pile carpets which may fuzz when a rotating brush vacuum is used, a suction vacuum is suggested.

Regular vacuuming removes most dirt and dust particles which can damage the pile of carpet over time. It helps in maintaining the appearance and prolonging the life of the carpet.

We recommend professional hot water extraction every 18 to 24 months. This ensures your carpet looks fresh, and your warranty stays in effect.

Clean these areas as they begin to show soil. This will prevent dirt from spreading and extend the time between professional cleanings.

Yes, we carry the manufacturer’s recommended maintenance products. Our friendly, knowledgeable sales staff can help you choose the right floor care product for your new floor.

Even with regular vacuuming, some soil particles and oily dirt can cling to carpet fibres. Over time, foot traffic can drive these particles deep into the carpet. Professional hot water extraction cleaning refreshes carpet appearance and ensures your warranty stays in effect.